Help Center
Frequently Asked Questions
Answers to common questions about products, orders, shipping, returns, and care.
These answers cover the questions customers ask most often. For anything specific, please contact us directly.
How long does order processing take?
Most orders are processed within 2–5 business days.
Do you ship internationally?
Yes, we ship to many countries and regions. Shipping time depends on your destination.
How can I track my order?
Once your order ships, you will receive a tracking email with your tracking number.
Are the product photos accurate?
We do our best to show each item clearly. Handmade pieces may have slight natural variations.
Can I request help choosing a piece?
Yes. Contact us and we will help you choose a meaningful piece.
What if an item arrives damaged?
Please contact us with photos of the package and item so we can help resolve the issue.
How should I care for thangka paintings?
Keep thangka paintings away from moisture, direct sunlight, and harsh cleaning products.
How do I contact support?
Email us at TYZW33@outlook.com or use the Contact Us page for product, order, or shipping questions.
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